Redesigning Public Services Inquiry: Report

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Restarting Britain 2: Design and Public Services

This is the second publication in the Design Commission’s ‘Restarting Britain’ series. The first set out the strategic importance of design education as a driver of economic renewal and growth. This report turns to the question of public service renewal.

In the context of politics and governing, the word ‘design’ is applied liberally – the design of legislation, the design of policy, the design of public services – with little thought as to the significance of the word itself. Here we shift our focus to that word ‘design’, and explore its potential for creating cost-effective public services in the 21st century. Part-polemic, part-manual, this report is the culmination of a nine month inquiry,and our response to a substantially increased appetite for more information on the subject of design in public services.